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Name
Caren O. profile picture
Caren O.
12 months ago
Cynthia W. profile picture
Cynthia W.
12 months ago
I worked with Caren Carnine-Oliva, property manager at Personalized Property Management in Cathedral City, CA on a very time consuming and difficult condominium project. I am a condo project underwriter and was working with Caren to try and get the condo project approved for Agency financing. The process require a lot of effort over a 3 week period. Caren was amazing in her service to our mortgage company in assisting me with everything I needed to get the project approved. Caren continuously went above and beyond to provide what was requested of her, and provided the documentation needed in an efficient and remarkable time frame. At times providing the requested documentation the same day or within hours of my request!!! This is unheard of in the industry. In a time when we struggle daily to receive even the most minimal or decent customer service from most property management companies, it is a welcome change to work with a property manager and company that truly does represent their company in putting the customer first. Thank you Caren Oliva and PPM for an outstanding job and assisting me in getting our condo project approval to the finish line!!!
Mary E. profile picture
Mary E.
12 months ago
George R. profile picture
George R.
1 year ago
Caren Oliva, is great. Thanks
Deborah C. profile picture
Deborah C.
1 year ago
I really appreciate the professionalism of the PPM staff. They are courteous, very easy to work with, and quick to respond!
Jane J profile picture
Jane J
1 year ago
We love Caren! So grateful for all her help, patience and knowledge.
We’re all learning a lot from her.
Yay Caren!
Ary R. profile picture
Ary R.
1 year ago
*SPECIFIC TO A PROPERTY MANAGER EMPLOYED HERE - We want to give our compliments to Ian Ochoa, our property manager. He has done an outstanding job maintaining our community and puts in every effort to resolve the concerns of every homeowner here putting us all at ease. We are so grateful for his efforts and diligence. It's obvious he takes a tremendous amount of pride in his work and what he does. You can see it in the way he carries himself and how he treats each and every concern like a priority. He is responsive, communicative and goes above and beyond in his services! Ian is someone who steps up and shows up, never complaining nor being dismissive no matter how small the matter. The work he does is great and we are grateful he manages our community! As someone with several years experience in the HOA management industry myself, I have to commend him for the way he approaches each and every matter with the utmost respect and consideration, treating our community as though he is a resident here himself. GREAT JOB IAN!